1. Shipping Regions
Qestry Ltd. Şti. ships products internationally from Türkiye, primarily to the United Kingdom.
2. Processing & Delivery Time
- Orders are processed within 1–3 business days.
- Estimated delivery time to the UK: 5–10 business days (may vary due to customs procedures).
3. Shipping Carriers
We use trusted international carriers such as DHL, UPS, and Royal Mail.
4. Shipping Fees
- Shipping costs are calculated at checkout.
- Free shipping may be offered during promotional periods.
5. Customs & Import Duties
- Any customs duties, import taxes, or VAT applicable in the UK are the responsibility of the customer.
- Qestry Ltd. Şti. is not responsible for delays caused by customs.
6. Order Tracking
Once your order is shipped, a tracking number will be provided.
🔄 RETURN & REFUND POLICY
1. Return Period
Customers may request a return within 14 days of delivery.
2. Return Conditions
- Only unopened and unused products are eligible for return within 14 days.
- The product must be in its original packaging and in resellable condition.
- Opened or used items, especially hygiene or health-related products, are not eligible for return.
3. Return Process
- Contact our customer service to request a return authorization.
- Once approved, the product must be shipped back to us.
- Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
4. Refunds
- After receiving and inspecting the returned item, refunds will be processed within 5–10 business days.
- Refunds will be issued via the original payment method.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
- In such cases, all related costs will be covered by Qestry Ltd. Şti.
GUESTRY SEYAHAT TURİZM SAĞLIK MEDİKAL REHABİLİTASYON İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ 05556208909 Adres:HURŞİDİYE MAH. FEVZİPAŞA BLV. ÇELIK IŞ MERKEZI NO:
162 İÇ KAPI NO: 703 KONAK/ İZMİR- TURKEY